Client Services

Formed in June 2024, the Client Services team serves as the Tuck community’s primary technology support resource. It brings together three specialized groups: Client Technology Services, Client AV Services, and AV Engineering to provide seamless, reliable support for classroom technology, events, and day-to-day tech needs across campus. With a proactive, client-focused approach, the team emphasizes communication and collaboration to meet the evolving needs of the Tuck community.

Client Services Strategic Roadmap (Jan 2025 - Jun 2026)

  • Phase 1: Foundational Improvements (Jan–Jun 2025)

    This phase lays the groundwork for transformation by aligning people, processes, and tools around a shared vision of client-centered service and collaboration. It focuses on setting clear standards, building expertise, and beginning to adopt emerging technologies.

    1. Personalized support begins
    2. Subject matter expertise emerges
    3. Consulting and technologist mindset takes root
    4. Clear communication standards established
    5. Early adoption of AI and automation
  • Phase 2: Building Efficiency & Customization (Jul–Dec 2025)

    With a strong foundation in place, this phase focuses on refining and customizing our services to better meet client needs, while deepening team expertise and streamlining internal collaboration.

    1. Streamlined, customized support
    2. Strong subject matter expertise in place
    3. Mature consulting model across teams
    4. Transparent, seamless communication
    5. Deeper integration of emerging technologies
  • Phase 3: Full Transformation (Jan–Jun 2026)

    This final phase realizes the full vision of a modern, adaptive Client Services team—delivering a best-in-class experience, fostering continuous learning, and embracing change as a constant.

    1. Best-in-class client experience
    2. Continuous learning and subject expertise expansion
    3. Strategic consultation becomes a core function
    4. Communication embedded in team culture
    5. Technology-driven adaptability becomes the norm

Meet the Client Services Leadership Team

Bradley Shulda

Senior Director of Client Services

Bradley Shulda

Senior Director of Client Services

Bradley Shulda began his career in technology over 13 years ago, starting as an IT Intern shortly after high school. He earned his Bachelor’s degree in Business Administration from MCLA and an MBA from Elms College. Throughout his career, Bradley has held various roles, including Help Desk Manager, Supervisor for End User Support, and Assistant Director of Client Technology Consulting. He has experience leading projects focused on organizational change, implementing new technologies, and fostering teamwork and collaboration.

Known for his approachable and collaborative leadership style, Bradley emphasizes putting the needs of the community and team members first. He is dedicated to creating supportive work environments that encourage teamwork and ensure technology solutions effectively meet user needs.

Prior to Dartmouth, Bradley worked at Deerfield Academy, Trinity College, and Commonwealth Care Alliance, providing support across software, hardware, and audiovisual technologies.

Matthew Delaney

Director of Audiovisual Engineering

Matthew Delaney

Director of Audiovisual Engineering

Matt earned a degree in audio engineering from Full Sail University in 2002. After graduation, Matt gained extensive experience in the audio industry, working on local studio and live sound projects, as well as audio installations. In 2008, Matt joined one of New England’s largest AV vendors as a Lead Systems Installer, a role Matt held until 2015.

Since joining Tuck in 2015 as AV Services Manager, Matt has focused on creating consistent, reliable AV systems and delivering exceptional service, transforming classrooms into flexible, technology-enabled learning environments. Collaborating closely with the AV team, Matt emphasizes attention to detail and strives to stay ahead of emerging technological trends to meet the evolving needs of the Tuck community. 

Matt Haas

Assistant Director, Client Technology Services

Matt Haas

Assistant Director, Client Technology Services

Matt is a seasoned leader with nearly 20 years of experience managing teams in client-centric, technology-focused organizations. Driven by a passion for delivering outstanding customer experiences, he emphasizes the professional development of each team member to facilitate their independence, growth and the success of the broader community. Through collaborative leadership, innovation, and a commitment to excellence, Matt continually strives to elevate both team performance and client satisfaction.

In September 2024, Matt joined the Tuck IT Team as the Assistant Director, Client Technology Services. Since then, he has collaborated with fellow Client Services team members to implement strategies that encourage proactive, dependable community engagement and support.

Frank Ceniceros

Assistant Director, Client AV Services

Frank Ceniceros

Assistant Director, Client AV Services

Frank brings over a decade of experience in audiovisual technology, hybrid learning environments, and event production. Prior to joining Tuck, he supported classroom and event technology at Harvard University, working across the Faculty of Arts & Sciences and the School of Engineering and Applied Sciences. He also held AV leadership roles at Encore Boston Harbor and Wynn/Encore Las Vegas, managing large-scale AV operations and high-profile event execution.

Since joining the Tuck IT team in 2024, Frank has led the delivery and advancement of AV Services across classrooms, events, and academic programs. He is particularly focused on improving reliability, streamlining workflows, and creating seamless technology experiences for faculty, staff, and students.