Client Services

Formed in June 2024, the Client Services team serves as the Tuck community’s primary technology support resource. It brings together three specialized groups: Client Technology Services, Client AV Services, and AV Engineering to provide seamless, reliable support for classroom technology, events, and day-to-day tech needs across campus. With a proactive, client-focused approach, the team emphasizes communication and collaboration to meet the evolving needs of the Tuck community.

Client Services Strategic Roadmap (Jan 2025 - Jun 2026)

  • Phase 1: Foundational Improvements (Jan–Jun 2025)

    This phase lays the groundwork for transformation by aligning people, processes, and tools around a shared vision of client-centered service and collaboration. It focuses on setting clear standards, building expertise, and beginning to adopt emerging technologies.

    1. Personalized support begins
    2. Subject matter expertise emerges
    3. Consulting and technologist mindset takes root
    4. Clear communication standards established
    5. Early adoption of AI and automation
  • Phase 2: Building Efficiency & Customization (Jul–Dec 2025)

    With a strong foundation in place, this phase focuses on refining and customizing our services to better meet client needs, while deepening team expertise and streamlining internal collaboration.

    1. Streamlined, customized support
    2. Strong subject matter expertise in place
    3. Mature consulting model across teams
    4. Transparent, seamless communication
    5. Deeper integration of emerging technologies
  • Phase 3: Full Transformation (Jan–Jun 2026)

    This final phase realizes the full vision of a modern, adaptive Client Services team—delivering a best-in-class experience, fostering continuous learning, and embracing change as a constant.

    1. Best-in-class client experience
    2. Continuous learning and subject expertise expansion
    3. Strategic consultation becomes a core function
    4. Communication embedded in team culture
    5. Technology-driven adaptability becomes the norm

Meet the Client Services Leadership Team

Bradley Shulda

Senior Director of Client Services

Bradley Shulda

Senior Director of Client Services

Bradley joined the Tuck IT team in 2024 as Senior Director of IT Client Services, leading end-user support, AV services and engineering, and technology consulting. His focus is the experience people have with technology at Tuck: that it works, that help is easy to find, and that new tools like AI and collaboration platforms arrive with the support and context to make sense of them. He believes technology work is mostly people work, and that the hardware is the easy part. He'd rather a tool go unused than have it land on someone's desk without the support to make it worthwhile.

Before Tuck, Bradley spent two years at Dartmouth's central IT organization as Assistant Director and later Acting Director of Client Technology Consulting, overseeing service desk, consulting and AV support for the campus community. His earlier career includes IT roles at Commonwealth Care Alliance, Trinity College and Deerfield Academy, where he got his start as an intern the summer after high school. Much of his work has centered on client experience, service management and organizational change, and on connecting people with the technology they rely on.

Matthew Delaney

Director of Audiovisual Engineering

Matthew Delaney

Director of Audiovisual Engineering

Matt earned a degree in audio engineering from Full Sail University in 2002. After graduation, Matt gained extensive experience in the audio industry, working on local studio and live sound projects, as well as audio installations. In 2008, Matt joined one of New England’s largest AV vendors as a Lead Systems Installer, a role Matt held until 2015.

Since joining Tuck in 2015 as AV Services Manager, Matt has focused on creating consistent, reliable AV systems and delivering exceptional service, transforming classrooms into flexible, technology-enabled learning environments. Collaborating closely with the AV team, Matt emphasizes attention to detail and strives to stay ahead of emerging technological trends to meet the evolving needs of the Tuck community. 

Matt Haas

Associate Director, Client Technology Services

Matt Haas

Associate Director, Client Technology Services

Matt is a seasoned leader with nearly 20 years of experience guiding teams within client-centric, technology-focused organizations. Fueled by a passion for delivering exceptional customer experiences, he champions the professional development of each team member supporting their independence, growth, and their contributions to the broader community. Through collaborative leadership, a spirit of innovation, and an unwavering commitment to excellence, Matt consistently works to elevate both team performance and client satisfaction.

As Associate Director, Client Technology Services, Matt leads the Client Technology Consultant (helpdesk) team, ensuring responsive, high-quality support for the Tuck community. He also oversees Tuck IT Business Operations, guiding faculty and staff technology procurement to ensure the right tools and resources are in place to support teaching, research, and day-to-day operations.

Emmett Frank

Assistant Director, Client AV Services

Emmett Frank

Assistant Director, Client AV Services

Emmett is a technology and client experience professional who works at the intersection of people, technology, and organizational strategy. At Dartmouth College, Emmett served as an Academic Technologist for Learning Spaces and Services, helping to design, modernize, and support classroom audiovisual systems and instructional technologies that enhance teaching and learning.

Emmett also brings experience developing and executing client experience strategies across computer servicing, higher education, and banking including firsthand experience helping clients adopt, understand, and troubleshoot the technology they rely on. As a Forrester Certified CX Strategic Leader, Emmett is passionate about understanding people’s needs, improving services, and creating thoughtful experiences that help individuals and organizations succeed and grow with their use of technology.

Emmett holds a dual degree in Educational Technology and the Humanities. Outside of work, you can find Emmett volunteering for various local non-profits and participating in municipal committees focused on strengthening economic development and enhancing the community’s social vitality.