Client AV Services

Emmett Frank

Assistant Director, Client AV Services

Emmett is a technology and client experience professional who works at the intersection of people, technology, and organizational strategy. At Dartmouth College, Emmett served as an Academic Technologist for Learning Spaces and Services, helping to design, modernize, and support classroom audiovisual systems and instructional technologies that enhance teaching and learning.

Emmett also brings experience developing and executing client experience strategies across computer servicing, higher education, and banking including firsthand experience helping clients adopt, understand, and troubleshoot the technology they rely on. As a Forrester Certified CX Strategic Leader, Emmett is passionate about understanding people’s needs, improving services, and creating thoughtful experiences that help individuals and organizations succeed and grow with their use of technology.

Emmett holds a dual degree in Educational Technology and the Humanities. Outside of work, you can find Emmett volunteering for various local non-profits and participating in municipal committees focused on strengthening economic development and enhancing the community’s social vitality.

Joseph Mullar

Client A/V Technologist ll

Joseph has over 5 years of experience in audio/visual services, from installation and troubleshooting to classroom and event support. Before joining Tuck, he worked as an A/V technician in western New York doing classroom technology upgrades, large venue support and day-to-day operations and maintenance.  

Joseph has been part of the Tuck AV department since Summer 2024, where he focuses on making Tuck classrooms and spaces as user friendly and approachable as possible, while providing instruction and guidance along the way.     

Tucker Swett

Client AV Technologist ll

Tucker joined Tuck in the fall of 2025, where he hopes to bring his skills in Zoom and automation to provide new and exciting functionality to Tuck classrooms and spaces.

Tucker started his audio/video career as an Event Support Technician at Dartmouth, supporting a wide variety of events from student movie nights to interviews with members of Congress. Prior to Dartmouth, Tucker earned a degree in Computer Engineering from NHTI and worked at Weidmann Electrical in St. Johnsbury, supporting and programming programmable logic controllers (PLCs). As an Event Technician, he honed his AV skills, and with his prior IT experience, he was promoted to Client Technology Consultant, A/V IT. From there, he expanded his skill set to include troubleshooting a variety of classroom A/V systems, training users to use Zoom and Zoom Rooms, and programming apps and automation workflows for himself and other departments.

Astro Ohnuma

Client AV Technologist l

Astro joined Tuck in August 2026 as a Client AV Technologist on the Client AV Services team. A born and raised Hanover, New Hampshire local, he attended Hanover High School, where his passion for computers and technology first took hold, before heading to Boston to study computer science.

While in Boston, Astro completed a six-month IT internship at Harvard Law School. There, he provided AV support for classrooms and worked at the service desk, offering direct IT support to students and staff. The experience gave him hands-on exposure to both the technical and people sides of IT, and a real appreciation for keeping teaching spaces running smoothly.

After graduating, Astro returned home to Hanover to continue building his IT career at Dartmouth. At Tuck, he supports the classrooms, meeting spaces, and event technology that faculty, students, and staff rely on every day, helping make sure every class and event goes off without a hitch.